Account Specialist

Position Overview:

The Account Specialist is a customer and supplier facing role responsible for managing customer requests from the Sales Teams, creating estimates, and executing Sales Orders from initiation through fulfillment. Acting as a key liaison between customers and suppliers, this role also coordinates Purchase Orders, monitors timelines, and proactively communicates updates to ensure orders are delivered accurately and on time.

Principle Duties & Responsibilities:

Customer & Sales Support:

• – Manage customer requests ensuring timely and accurate execution
• – Create customer quotes and revise estimates based on supplier pricing, specifications, and changes
• – Communicate order status updates, changes, and issue resolution clearly and proactively to customers
• – Manage customer cases and claims, coordinating internally to investigate issues and ensure timely resolution
• – Maintain customer inventory reporting to ensure visibility to contractual commitments and forecasts

Order Management:

• – Coordinate customer onboarding activities, including required documentation and system setup
• – Manage ship-to setup forms and ensure accurate data entry across systems
• – Create, revise, and manage Sales Orders (SOs), ensuring accuracy in pricing, quantities, and timelines
• – Enter and maintain customer forecasts in NetSuite to ensure accurate planning and fulfillment accuracy

Supplier & Purchase Order Coordination:

• – Create and manage Purchase Orders (POs) with suppliers to support customer orders
• – Coordinate with suppliers to confirm pricing, specifications, lead times, and order requirements
• – Monitor supplier timelines and escalate risks or delays to ensure on-time delivery

Artwork Intake & Coordination:

• – Manage artwork intake and processing, including artwork-related Sales Orders and documentation
• – Coordinate artwork setup, revisions, and approvals across internal teams and external partners
• – Develop artwork and material estimates in coordination with internal stakeholders
• – Collect signed proofs and coordinate can-related Sales Orders tied to artwork approvals

Process Support:

• – Ensure accurate system data entry and documentation across all account activities
• – Support cross-functional teams by maintaining organized records and tracking key milestones
• – Perform other duties as assigned to support account operations and business needs

Other duties as assigned

Qualifications & Skills:

• – Bachelor’s degree in Supply Chain, Business, or a related field, or equivalent work experience
• – 3-5+ years of experience in inside sales, sales operations, procurement, customer service or related field
• – Strong attention to detail with the ability to manage multiple workflows simultaneously
• – Comfortable working in ERP systems (NetSuite experience preferred) and CRM tools
• – Excellent communication and organizational skills
• – Ability to collaborate cross-functionally with Sales, Account Management, and external parties
• – Ability to use both data and customer service skills to drive decision-making and proactively solve problems
• – Ability to manage multiple priorities in a fast-paced environment

To Apply: Please email your resume to [email protected]. Video cover letters are strongly encouraged.